Meet Andi – Our New Digital Call Handler

A small change to how you contact us – with the same great care.
We’ve recently introduced Andi, our new digital call handler, to help make contacting the practice quicker and easier.
When you call to request an appointment, Andi will greet you with a friendly, natural voice (not robotic!) and ask a few simple questions about why you’re calling. This information is passed directly to our reception team, helping us understand your needs from the outset and ensuring your request reaches the right person as quickly as possible.
While the way your call is answered has changed, the care you receive hasn’t. Every appointment request is still reviewed by our clinical team, who will ensure you receive the right care, from the right person, at the right time.
We hope you’ll find the new system makes contacting the practice faster, with less time spent waiting on hold, while helping us provide an even better service for all our patients.